Privacy Policy

How we protect and handle your personal information

Last Updated: April 24, 2026

1. Introduction

At ArcanaAI, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered tarot reading service.

By using our service, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our service.

2. Information We Collect

Personal Information

We collect information you provide directly to us, including:

  • Account registration information (email address, username, password)
  • Profile information (display name, avatar)
  • Payment information (processed securely by third-party payment providers)
  • Communications with our support team

Usage Information

We automatically collect information about your use of our service:

  • Tarot reading history and questions asked
  • Journal entries and personal notes
  • Feature usage and preferences
  • Login activity and session information
  • Device information and browser type

Technical Information

We collect technical data to improve our service:

  • IP address and geographic location
  • Browser information and device characteristics
  • Cookies and similar tracking technologies
  • Error logs and performance metrics

3. How We Use Your Information

We use the collected information for the following purposes:

Service Provision

  • Provide AI-powered tarot readings
  • Maintain your reading history
  • Process subscription payments
  • Deliver personalized experiences

Communication

  • Send service updates and notifications
  • Respond to customer support inquiries
  • Provide important account information
  • Send marketing communications (with consent)

Improvement

  • Analyze usage patterns and preferences
  • Improve AI reading accuracy
  • Develop new features
  • Optimize user experience

Security & Legal

  • Prevent fraud and abuse
  • Ensure platform security
  • Comply with legal requirements
  • Enforce our terms of service

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our service, such as payment processors, cloud hosting providers, and analytics services.

Legal Requirements

We may disclose information if required by law, court order, or government regulation, or to protect our rights, property, or safety.

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement industry-standard security measures to protect your personal information:

  • Encryption: All data is encrypted in transit and at rest using advanced encryption standards
  • Access Controls: Strict access controls limit who can view your personal information
  • Secure Infrastructure: Our systems are hosted on secure, monitored cloud infrastructure
  • Regular Audits: We conduct regular security audits and vulnerability assessments
  • Password Protection: User passwords are hashed and salted using industry best practices

Important: While we strive to protect your information, no internet transmission is completely secure. We cannot guarantee absolute security.

6. Your Privacy Rights

You have the following rights regarding your personal information:

Access & Portability

Request a copy of your personal data and download your reading history.

Correction

Update or correct inaccurate personal information in your account.

Deletion

Request deletion of your account and associated personal data.

Opt-out

Unsubscribe from marketing communications at any time.

To exercise these rights, please contact us through your account settings or our support system.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

  • Essential Cookies: Required for basic website functionality and authentication
  • Performance Cookies: Help us understand how you use our service to improve it
  • Preference Cookies: Remember your settings and personalization choices
  • Analytics Cookies: Provide insights into user behavior and feature usage

You can control cookies through your browser settings, but some features may not work properly if cookies are disabled.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

  • Account Data: Retained while your account is active and for a reasonable period after deletion
  • Reading History: Stored to provide personalized experiences and insights
  • Payment Information: Retained as required by financial regulations
  • Support Communications: Kept for customer service and quality purposes

When you delete your account, we will remove or anonymize your personal data, except where retention is required by law.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers, including:

  • Using cloud providers with appropriate security certifications
  • Implementing contractual data protection clauses
  • Ensuring compliance with applicable privacy laws

10. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending an email notification to registered users
  • Displaying a notice in our application

Your continued use of our service after any changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us through:

  • Our support system within the application
  • The contact form on our website
  • Your account settings privacy section

We are committed to addressing your privacy concerns promptly and transparently.